- Track items, not orders. One order containing three personalised items becomes three lines, each with its own status, so a finished engraving is not stuck waiting on the rest of the order.
- See what's overdue or at risk. Every item gets a due date calculated from your own lead times, so nothing slips through unnoticed.
- Get sign-off without the back-and-forth. Send a no-login link where the customer approves the customisation or asks for changes.
- Keep the options app you already use. Craftbench reads Shopify's native line item properties, so there is nothing to install on your storefront and nothing to reconfigure.
- Your order data stays in Shopify. Craftbench stores only the production status and proof records you create. It never reads or keeps customer names, addresses, email addresses or phone numbers.